IMPORTANT SERVICE ANNOUNCEMENT: Christmas & New Year Holidays 2016

Please note that the following FlashRouter offices closure dates for shipping and support.

Christmas

Saturday Dec. 24, 2016 through Monday Dec. 26, 2016 - Offices Closed for New Year's Holiday. 

New Year

Thursday Dec. 29 - 2 PM EST Early Shut Down (FR Company Party WOOT WOOT!) 

Friday Dec. 30, 2016 through Monday Jan 2, 2017 - Offices Closed for New Year's Holiday. 

Shipping

Orders placed through Dec. 23 at 12 PM EST will be shipped prior to the holiday. Orders placed afterward will not ship until Tuesday Dec. 27th. Monday Dec. 26 is a US postal holiday so nothing can be shipped.

Orders placed through Dec. 29  at 12 PM will be shipped prior to the holiday. Orders placed afterward will not ship until Tuesday Jan. 3. Monday Jan 2 is a US postal holiday so nothing can be shipped.

Support Team Availability

During these office closures, our advanced support team will have limited to no availability. All questions and tickets will responded upon our return.

If you have any questions, please submit a support ticket during this time and one of our team members will respond as soon as possible. 

Remote Support Plans & Teamviewer Sessions

FlashRouter Support Plans ordered during this period will also be contacted on the first business day after any holiday closures. If you wish to get a remote support plan prior to 2017, the final day with remote support sessions will be Wednesday Dec. 28.

We apologize for any inconvenience and thank you for patience in this matter.

 

Thank you for making 2016 our most successful year to date. We can't wait for 2017!

Happy, Happy Holidays!

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