PureVPN Router Not Connecting - Troubleshooting Tips and Tricks

PureVPN Setup Help:

  • Tip: Make sure you do not have any PureVPN application or client software running on a device in your network when you are trying to connect to PureVPN on your router. A double VPN connection may cause loss of Internet connectivity. 
  • Troubleshooting: If you are properly connected to VPN but still can not access certain sites or services you desire then we recommend contacting PureVPN to see if they have a specific server address to input that will better suit your needs.
  • Tip: A single PureVPN account allows for five simultaneous connections to their service. Your PureVPN FlashRouter and all the devices connected to it count as a single connection, meaning you can connect as many devices as the FlashRouter will allow with no extra VPN configuration required. If you experience issues initially connecting to VPN on your router, then make sure the FlashRouter is one of these five connections.
  • Tip: Make sure you are using the correct PureVPN login information for your VPN account. The PureVPN connection login is different from your PureVPN website login. When you signed up you should have received an e-mail from PureVPN with your VPN username and password. PureVPN usernames should always looks like: purevpn0s1234567 or purevpn0d1234567

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