All you need to do is Click on the Session Code link and a small download will start, once it completes Click to Open TeamViewer. You should then see a popup saying "Please be patient as advanced support will connect with you as soon as they are available".
Once our agent tries to join the session you are in, a message should pop up saying "FlashRouters Support would like to view and control your Desktop. Would you like to allow that?"
Click Allow.
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