How do I connect to the TeamViewer session at the scheduled time?

About 15 minutes or so before the session you have booked please go to the Teamviewer website and download the Teamviewer application. You do not have to sign up or pay for anything on their website to use Teamviewer.

Then send over your TeamViewer User ID and Password to [e-mail] or your current ticket thread so that the support agent can connect directly.