STEP #1: Make sure the USB drive is connected to the Untangle FlashRouter's USB port.
Each Untangle FlashRouter is shipped with a 16GB USB Hard Drive attached to the back of the Untangle FlashRouter which MUST be connected at all times. If you have removed this at any time you must reconnect it to the USB 2.0/3.0 port on the back of the Untangle FlashRouter as the device will not function without this attached.
STEP #2: Make sure to wire the FlashRouter correctly with your modem or existing router.
In order to connect your Untangle FlashRouter to the Internet you must connect an Ethernet cable from your main modem or router to the Untangle FlashRouter's Internet/WAN port. Make sure you have not connected to a FlashRouter numbered/LAN port instead.
STEP #3: If you still are not connected to the Internet through the Untangle FlashRouter refer to our Internet Connection Troubleshooting article.
Follow the steps in this article to troubleshoot your Internet connection: What should I do if my Internet is not working through the FlashRouter?