How can I get support for Untangle NG Firewall Features on the Untangle FlashRouter?

For issues with connecting your Untangle FlashRouter to the Internet we recommend that you review our Untangle FlashRouter internet connection guide and if you still have issues you can send over an email to and our agents can assist you in getting connected.

Support for Untangle Router NG Firewall features is provided by the Untangle Support team and not the FlashRouter support team. 

We recommend reviewing these excellent resources that Untangle has created to get you setup as desired. 

To contact Untangle directly you can email them at and their team would be happy to assist you with getting setup to use their NG Firewall settings such as Web Monitor, Captive Portal, Intrusion Prevention, and many other features supported by the Untangle firmware running on your FlashRouter.

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