HideMyAss (HMA) Router Not Connecting - Troubleshooting Tips and Tricks

HMA VPN Setup Help:

  • Troubleshooting: Verify your username and password are correct; this is the most common setup error. In order to do this visit the HMA website and login to the your account. Once you have verified a successful login on the HMA website enter the exact same login information into your router VPN settings. 
  • Tip: Make sure you are not using your HMA PPTP login information for an OpenVPN connection. PPTP connections for HMA require a special username, while OpenVPN connections use the same login information needed to access your account on the HMA website.
  • Tip: Make sure you do not have any HMA VPN application or client software running on a device in your network when you are trying to connect to HMA on your router. A double VPN connection may cause loss of Internet connectivity. 
  • Trick: In order to automatically connect to the least loaded server for a specific HMA location, enter the HMA server domain from your preferred region e.g. us.hma.rocks. However if you have a specific preferred individual server address you can login on the HMA website and go to the manual setup area to retrieve a complete list of HMA server IP's.
  • Troubleshooting: For DD-WRT routers make sure that you have enabled IPv6 as indicated in the HMA DD-WRT Setup Guide or your VPN connection will not properly initiate. This step is not required in Tomato firmware setups. 
  • Troubleshooting: If you are properly connected to VPN but still can not access certain sites or services you desire then we recommend contacting HMA to see if they have a specific server address to input that will better suit your needs.
  • Troubleshooting: HMA blocks many SMTP outgoing e-mail servers for security reasons. If you are having trouble sending e-mail when connected to HMA be sure to contact their support team with your outgoing SMTP mail server and they may be able to white-list it on their network. 

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  • 0

    Can you please connect on Team Viewer and help me with the process, as I'm not that good with computers?


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