IPVanish Router Not Connecting - Troubleshooting Tips and Tricks

IPVanish VPN Setup Help:

  • UPDATE ALERT: In January 2017 IPVanish updated their Certificate Authority, also known as the CA Cert, for OpenVPN connections. Be sure to use the updated ipvanish.crt in your router settings. 
  • UPDATE ALERT: The tls-remote setting is no longer required in DD-WRT or Tomato firmware. This applies to all DD-WRT builds released on or after March 22, 2016, and build Tomato 132 or higher. 
  • Troubleshooting: Verify your username and password are correct; this is the most common setup error. In order to do this visit the IPVanish website and login to the your account. Once you have verified a successful login on the IPVanish website enter the login information router's VPN settings.
  • Tip: Make sure you do not have any IPVanish VPN application or client software running on a device in your network when you are trying to connect to IPVanish on your router. A double VPN connection may cause loss of Internet connectivity.
  • Tip: Be sure to use only valid IPVanish server domain names found in the Server List section when you login to your account on the IPVanish website. Do not enter IP Address versions of IPVanish servers as you may experience connection failure on your router.
  • Tip: In the Server List section on the IPVanish website you can check to see the bandwidth capacity percentage reached for each server. If you are connecting to a server that is nearing capacity try using an alternate server in your preferred region. 
  • Trick: In heavily censored regions, IPVanish recommends using the OpenVPN UDP protocol over port 443 or 1194 rather than the TCP protocol over port 443 for increased connectivity and stability. 

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