TeamViewer Remote Support FAQ

Requirements for TeamViewer

• Do I qualify for remote support from FlashRouters?
• What if I purchased a router with "No Support Plan"?
• What if my Support Plan expired?

TeamViewer Hours and Scheduling

• What should I do after I purchase a Support Plan product from FlashRouters?
• How long do remote sessions last typically?
• When can I get FlashRouters remote support?

Getting Ready for a TeamViewer Session

• How should my network be setup for a FlashRouter remote support session?
• How should my computer be setup for a FlashRouter remote support session?
• What type of devices can I use for a TeamViewer session?

Connecting to TeamViewer

• How do I connect to a session once I have been issued a code?
• How do I connect to a session if my code is not working?