No, we do not offer phone support.
We have tried to offer assistance by phone in the past, but we have found that it is much more efficient to go about offering Support through Remote Access Team Viewer sessions. When we have dealt with customers over the phone, we have found that our Support Sessions cap out at approximately three to four hours. The time for the average Team Viewer session for the same technical issues (ie speed problems, connectivity failure) is about 30 minutes. With this, we find it best for us (as well as the customer) to keep Support limited to Team Viewer sessions.
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