Welcome to FlashRouters.com Customer Service!

Stay updated with announcements, get answers from the community, and share your feature suggestions with us.
You can also submit a request or send us an email at support@flashrouters.zendesk.com.

 
 

FlashRouters.com

Joe May 20, 2013 Community Help

Please note that login for Zendesk/FlashRouters Support is different than login on FlashRouters.com. If this is your first ticket, you will need to create a separate account.

Joe August 9, 2013 4 Community Help

Yes. That is one of the great benefits of choosing a FlashRouter.

A FlashRouter configured from one service when shipped can be easily changed to another supported VPN service if you ever decide to switch. We ask you to select a provider so we know which provider setup guide to include in your order to get the product up and running as soon as possible when it arrives.

Please contact us within your support time period and we will glady assist you in this transition.

Joe Aug 31 Announcements

Our offices will be closed from Saturday Sept. 3 through Monday Sept 5 in observance of Labor Day.

Shipping

No carriers will be shipping on Monday so all orders placed Friday Sept 2 after 12 PM EST through Monday Sept 5 will be shipped Tuesday Sept 6.

Advanced Support

The FlashRouters advanced support team will have limited availability during this period as well. Advanced support via Teamviewer will be limited and by appointment only for this time period. 

If you need assistance or have a question about our products/services, please submit a support ticket during this time and one of our team members will respond as soon as possible.

We apologize for any inconvenience.

Joe Jun 28 Announcements

Our offices will be closed from Saturday July 1- Monday July 4 through in observance of US Independence Day.

Shipping

No carriers will be shipping on Monday so all orders placed after Friday July 1 1 PM through Monday July 4 will be shipped Tuesday July 5, 2016.

Advanced Support

The FlashRouters advanced support team will have limited availability during this period as well. Please submit a support ticket during this time and one of our team members will respond as soon as possible.

We apologize for any inconvenience and thank you for patience in this matter.

FR Support Team October 13, 2015 Community Help

No, we do not offer phone support.

We have tried to offer assistance by phone in the past, but we have found that it is much more efficient to go about offering Support through Remote Access Team Viewer sessions. When we have dealt with customers over the phone, we have found that our Support Sessions cap out at approximately three to four hours. The time for the average Team Viewer session for the same technical issues (ie speed problems, connectivity failure) is about 30 minutes. With this, we find it best for us (as well as the customer) to keep Support limited to Team Viewer sessions.