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Joe May 20, 2013 • Community Help
Please note that login for Zendesk/FlashRouters Support is different than login on FlashRouters.com. If this is your first ticket, you will need to create a separate account.
Joe August 9, 2013 • 4 • Community Help
Yes. That is one of the great benefits of choosing a FlashRouter.
A FlashRouter configured from one service when shipped can be easily changed to another supported VPN service if you ever decide to switch. We ask you to select a provider so we know which provider setup guide to include in your order to get the product up and running as soon as possible when it arrives.
Please contact us within your support time period and we will glady assist you in this transition.
Joe Jun 28 • Announcements
Our offices will be closed from Saturday July 1- Monday July 4 through in observance of US Independence Day.
No carriers will be shipping on Monday so all orders placed after Friday July 1 1 PM through Monday July 4 will be shipped Tuesday July 5, 2016.
The FlashRouters advanced support team will have limited availability during this period as well. Please submit a support ticket during this time and one of our team members will respond as soon as possible.
We apologize for any inconvenience and thank you for patience in this matter.
FR Support Team October 13, 2015 • Community Help
No, we do not offer phone support.
We have tried to offer assistance by phone in the past, but we have found that it is much more efficient to go about offering Support through Remote Access Team Viewer sessions. When we have dealt with customers over the phone, we have found that our Support Sessions cap out at approximately three to four hours. The time for the average Team Viewer session for the same technical issues (ie speed problems, connectivity failure) is about 30 minutes. With this, we find it best for us (as well as the customer) to keep Support limited to Team Viewer sessions.